Privacy Policy – How z789 Protects Your Data

1. What Data We Collect

z789 collects personal data in the following categories. We collect only what is necessary to provide you with a working account and a secure platform.

z789 does not collect sensitive personal data such as religious beliefs, political views, health information, or biometric data. We do not collect data about your contacts or location beyond what your IP address naturally reveals.

2. How We Collect Your Data

z789 collects your data through the following channels:

• Direct interactions: When you register an account, make a deposit, contact support, or update your profile, you provide data directly to us.
• Automated technologies: When you use the z789 website or app, we automatically collect technical data such as your IP address, device information, and usage patterns via cookies and similar technologies.
• Payment processors: When you transact in PKR via JazzCash, Easypaisa, Raast, or bank transfer, our payment processors share transaction confirmation details with us — not your full payment credentials.
• Identity verification providers: When you submit identity documents for account verification, the verification service may share the result (verified / not verified) and basic identity confirmation with us.
• Third-party analytics: We use basic analytics tools to understand how the platform is used in aggregate. This data is anonymised and cannot be traced back to individual users.

We do not purchase personal data from data brokers or obtain your information from social media platforms without your direct involvement.

3. How We Use Your Data

z789 uses your personal data for the following purposes:

• Account management: To create and maintain your account, verify your identity, process your PKR deposits and withdrawals, and manage your betting and gaming activity on the platform.
• Security and fraud prevention: To detect and prevent unauthorised access, cheating, bonus abuse, and financial fraud. Technical data such as IP address and device fingerprint are particularly important here.
• Responsible gaming: To monitor for signs of problematic gaming behaviour, apply deposit limits and self-exclusion settings you have requested, and send responsible gaming reminders where appropriate.
• Customer support: To respond to your queries, investigate complaints, and resolve disputes related to your account, bets, or transactions.
• Platform improvement: Anonymised usage data helps us understand which features are popular, where the platform can be made smoother, and how to improve the experience for Pakistani players — whether that's cricket betting on PSL matches, live casino, slots, or bingo.
• Communications: To send you account-related notifications such as transaction confirmations, security alerts, and — if you have opted in — promotional messages about bonuses, VIP rewards, and upcoming events.
• Legal obligations: To comply with applicable legal requirements, such as maintaining transaction records and responding to legitimate legal requests.

4. Who We Share Data With

z789 does not sell or rent your personal data to anyone. We share data only in the following limited circumstances, and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, banks, and card processors receive the transaction data needed to process your PKR deposits and withdrawals. These providers have their own privacy obligations and do not use your data for any purpose beyond processing your transaction.
• Identity verification providers: When account verification is required, your identity documents are processed by a trusted third-party verification service. They receive only what is needed to confirm your identity and return a pass/fail result to z789.
• Game providers: For casino games, slots, and live casino tables powered by third-party game providers, a player identifier (not your full personal details) is shared so the game session can be tracked and winnings correctly allocated.
• IT and hosting providers: z789 uses third-party infrastructure providers for hosting and data storage. These providers process data on our behalf under strict data processing agreements and cannot use your data independently.
• Legal and regulatory requests: In rare cases, we may be required to share data with law enforcement or other authorities in response to a legitimate legal request. We will always verify such requests before complying, and we will notify you where legally permitted to do so.

No data is shared with advertising networks, marketing agencies, social media platforms, or data brokers. Ever.

5. Payment Data & PKR Transactions

z789 processes all financial transactions in PKR. The payment methods supported include JazzCash, Easypaisa, Raast, bank transfer, and debit or credit cards. Each of these methods involves different data handling:

• JazzCash and Easypaisa: Your mobile wallet number is used to initiate and confirm transactions. z789 stores a masked reference of your wallet identifier for transaction history purposes — we do not store your full mobile wallet credentials or PIN.
• Raast and bank transfer: Your bank account details provided for withdrawals are stored in masked form. Full account numbers are not retained after the transaction is completed.
• Cards: Card payments are processed entirely by our payment gateway provider using tokenisation. z789 never sees or stores your full card number, CVV, or expiry date.

Transaction records — amounts, dates, methods, and outcomes — are retained for a minimum period to comply with standard financial record-keeping practices. This is a normal requirement for any platform that handles financial transactions and is not specific to z789.

6. Cookies & Tracking

z789 uses cookies — small data files stored on your device — to make the platform work correctly and to understand how it is being used. We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in, remember your account preferences, and ensure your session remains secure. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: We use anonymised analytics data to understand overall traffic patterns, which pages are visited most, and where players encounter issues. This data cannot be linked back to individual users.
• Performance cookies: These help us understand how quickly pages load, which device types are most common among our Pakistani player base, and where we can improve app and website performance.

z789 does not use advertising cookies, retargeting cookies, or any cookies that track you across other websites. We do not share cookie data with advertising networks.

You can manage or delete cookies at any time through your browser or device settings. Disabling essential cookies will affect your ability to stay logged in and use certain platform features.

7. How Long We Keep Your Data

z789 retains your personal data only for as long as it is needed. The key retention periods are as follows:

• Account data: Retained for the duration of your account plus a standard period after closure to allow for any disputes or queries to be resolved.
• Transaction records: Financial transaction data including PKR deposits and withdrawals is retained for a minimum period as required by standard financial practices.
• Identity verification documents: Retained for the period required to confirm your age and identity, after which only the verification outcome (verified/not verified) and a reference are kept.
• Support communications: Support chat logs and email correspondence are retained for a reasonable period to allow for follow-up and quality assurance, after which they are deleted.
• Technical and usage data: Anonymised analytics data may be retained for longer periods as it cannot be linked back to individual users.

When data is no longer needed and there is no legal obligation to retain it, z789 deletes or anonymises it securely.

8. Security Measures

Keeping your data secure is something z789 takes seriously. The following measures are in place to protect your personal information:

• Encryption in transit: All data transmitted between your device and z789 servers is encrypted using TLS (Transport Layer Security). This applies to the website and the mobile app.
• Encryption at rest: Sensitive data stored in z789 databases is encrypted at rest, meaning it cannot be read even if storage media were accessed without authorisation.
• Access controls: Access to personal data within z789 is restricted to staff who need it to perform their role. Access rights are reviewed regularly.
• Two-factor authentication: Players are encouraged to enable two-factor authentication on their z789 accounts for an additional layer of security against unauthorised login.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns — such as logins from unfamiliar locations or unusually large withdrawal requests — and flag them for review.

While z789 implements strong security measures, no online platform can guarantee absolute security. We recommend that you use a strong, unique password for your z789 account and avoid accessing your account over public Wi-Fi without a VPN.

9. Your Rights

As a z789 player, you have the following rights in relation to the personal data we hold about you:

• Right of access: You can request a copy of the personal data z789 holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any data we hold about you is inaccurate or incomplete, you can request that we correct it. You can update most account details directly through your account settings.
• Right to deletion: You can request that z789 delete your personal data. We will do so where there is no legal obligation to retain it. Note that transaction records must be kept for a standard minimum period.
• Right to restrict processing: In certain circumstances, you can ask us to restrict how we use your data — for example, while you contest its accuracy.
• Right to opt out of marketing: You can opt out of promotional communications at any time through your account notification preferences or by contacting support.

To exercise any of these rights, contact z789 support through your account. We will verify your identity before processing the request and respond within a reasonable timeframe. There is no charge for making a data rights request.

10. Changes to This Policy

z789 may update this Privacy Policy from time to time. When we make changes, the updated version will be published on this page with a revised "Last updated" date at the top. For significant changes that affect how we handle your data, we will notify you by email or through an in-platform message before the changes take effect.

Continuing to use z789 after an update to this policy means you accept the revised version. If you do not agree with any change, you have the right to close your account before the change comes into effect. Your outstanding balance will be processed as a withdrawal in the normal way.

This policy should be read alongside the z789 Terms and Conditions and Responsible Gaming policy, both of which contain information that is relevant to how we handle your account and activity on the platform.